Great Company, The Manager Was Very Helpful and Very Patient. Gave Us More Information Than Other Companies I Called. Would Highly Recommend. Now We Feel Secure. I want to recognize Jesus Ramos for his great customer service. He followed up with me to make sure all my questions were answered and I understood the alarm system. What I also like about Mr. Ramos is that he is always available. I have recomended my friends and family… Thank you!
Edith Cortez
Installers were on time and gave a courtesy call before arriving. We went over all installations prior to install to make sure of proper installation. They were professional, and explained operation of system in great detail. From the beginning, with sales manager Jesus Ramos, to the installers, you can tell customer service is the most important part of their business. I know two other people who have used this company, and we are all very happy with their excellent service.
Dale Tricola
Recently purchased an ADT security system. The salesman and service tech were very knowledgeable, friendly and professional. Jesus, an area manager, was very professional and explained EVERYTHING clearly. Upon checking other companies, it’s clear to me that ADT is the best value out there. Thanks for making us feel safe and secure at a great price.
Mark Davidson
We used Smart Tech in our new home in Palm Springs for a variety of services. They were responsive, showed up in time and did excellent work. Willie G was personable and very skilled with the issues at hand. I highly recommend them!
Joe D.
Willy and Ray were incredible. On time , courteous , well dressed and extremely knowledgeable. Their client relations were off the charts. They really spent time with me shoo g the physical equipment as well as software. I highly recommend you request this team .
Thank you Willy and Ray for making me feel protected and safe
Bryan R.
Since we started with Smart Tech, the customer service and response time has been superb. Ron G and his team, especially JP and Jesus have communicated with me in a timely fashion. Smart Tech has made sure our ADT system is running smoothly. Keep up the great work!
Peter Laura K.
I have been on the phone with ADT for 25 min. ADT technician drilled through our wall, cutting electrical cables. It's been four months with! They suck!
M G.
After comparing many home security businesses, we opted for ADT. We met with John, ADT rep. He went over all the services, looked at our home and together with us we choose what service equipment we needed. No pressure sales just reality sales.
Steve and JP (ADT installers) came in to do the install. Above their friendliness and professionalism, their patience with us was awesome. They took their time getting us on the network and were through explaining the system, and at times more than once. They made sure we understood the system before they left. We know there are other home security companies but we are impressed and very happy to have this partnership with ADT. We are also impressed with their employees dedication;!what great team members they have.
Rick And David M.
Failure to accomplish repairs to the ADT system in multiple visits by technicians. The "final straw" has been a lack of professionalism by (not so) SMART TECH Security Solutions and their affiliation with ADT.
B B S.
Seamless process. The same day I called, the owner, Ron, came to our home to explain our options and inspect our home. After we make our choice, their scheduler called and set up a convenient time. The installer was right on time and we were surprised at how fast the process went (last time we had a system installed, it was an all-day process).
Tom E.
John at Smart Tech was a consummate professional from start to finish. For non-techies like us, he took the time to explain all of the features of our new system so that we understood everything before we proceeded. He even took time off from his weekend once when a hiccup in the system occurred. Thanks to John, I would highly recommend Smart Tech Protect.
Tom O.
From the beginning John was consistent and professional in his approach with our home security system, he patiently waited for us to get settled to install our system.
Willy the installer was also neat, courteous and professional and handled the install with great care. his explanation of the system and features made it simple as well. I would highly recommend this group in the Palm Springs area for those looking to protect their home..
Thanks John again for the great service. THIS IS THE BEST IN THE FIELD OF SECURITY!
Tony P.
Want to commend Smart Tech for all their help in setting up an alarm system, Jesus their manager and especially Willie for taking the time and patience to orient us to the features of the alarm. In my opinion the alarms from a tech standpoint are similar. What differs is service. And the service we have received from Smart Tech has been excellent.
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